Click the "My account" icon at the top right of the page (on mobile: menu at the top left, then "My account"). Enter your email address: you will receive a 6-digit code. Enter it, and your account is created, with no password to remember.

Orders placed with this email address will appear in your account.

Our site no longer uses passwords: each time you log in, enter your email address and we will send you a 6-digit code. If you do not receive it, check your spam folder or contact customer service.

You can find your order number in your order confirmation email, as well as by logging into your account and going to the "Orders" section.

Your order is confirmed as soon as you receive the confirmation email. You can also find it in your account under the "Orders" section.

Contact customer service promptly at 01.47.77.66.00 (Monday to Friday 9 a.m.–1 p.m. and 2 p.m.–5 p.m.) or by email at contact@acanthe-paris.fr. We will do our best to intercept the order before it is shipped.

You can securely pay for your purchases by card (Carte Bleue, Visa, Eurocard or Mastercard) in our online store, or by PayPal.

If you experience any difficulties, please do not hesitate to contact us: we will assist you during this payment step.

Unfortunately, some items available at the time of ordering may be out of stock (slight delay in stock updates). We will inform you by email, and the refund for the out-of-stock item will be issued within 14 business days to your bank account or PayPal account.

From the time the order is placed, the delivery times for products available in stock are as follows: 15 business days for mainland France; 30 business days for other geographical areas.

Delivery takes place within 24 to 48 hours of your package being collected by the carrier.

For every order, you are required to pay a flat-rate order processing fee. These fees are displayed at the shopping cart stage. You can choose to have your order delivered to your home or to a pickup point.

We invite you to check with your building manager or post office. If you have not received it, please contact customer service: we will open an investigation with the carrier.

We do not offer direct exchanges on our website. For a different size, style, or color, please return the item and place a new order on our website.

You have 30 days to return your item. The returned item will be refunded, unless it has been personalized (e.g., personalized apron).

The item must not have been worn, washed, altered or damaged and must be returned in its original packaging.

To request a return, log in to your customer account and go to the "Orders" section.

Return shipping costs are borne by the customer, except in the event of non-conformity or an error on our part.

Returns cannot be made in store. All purchases made on our website must be returned exclusively via Colissimo.

Acanthe undertakes to refund you, subject to compliance with the return conditions, within 14 business days following receipt of your package. The refund is issued via the payment method used for the returned order.

Your Acanthe+ card is valid for one year on all your purchases (excluding aprons, uniforms and the Labonal brand). To find out the expiry date of your card, contact customer service.

From your account, go to the “Profile” page and the “Marketing Preferences” section: enable or disable receipt of our emails.

You can also unsubscribe at any time using the link at the bottom of each of our emails.

Acanthe customer service is available:

• By phone: 01.47.77.66.00 (free call + cost of a call), Monday to Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.
• By email: contact@acanthe-paris.fr